It would be better to have a technical support hotline so that users can call the number in case they encounter software problems.Īs discussed in the previous sections, setting up the company's chart of accounts and the bank reconciliation feature is difficult and might require some professional assistance. Moreover, premium support is offered at an additional cost, which can be disadvantageous to very small businesses and entrepreneurs. This kind of support isn't user-friendly because it takes several clicks before accessing support. They'll initially give you a list of video tutorials and FAQs before you can fill out the technical support form. This wizard will ask several questions about your NCH product, and we think the entire process is tedious. If you need technical support, you must first go through a technical support wizard. So, a good workaround here would be to not record any PO until the receipt of the goods.Ĭustomer service isn't a strong point for NCH Express Accounts. Because of this transaction flow, entering a PO prior to receipt would overstate inventory balances. In a standard A/P transaction cycle, goods aren't reflected in inventory available until they're received, not when they're ordered.īecause of this, the PO function of NCH somehow skips a step and records the inventory you ordered as inventory already on hand automatically.

When you record a PO, the quantity of inventory ordered appears as inventory on hand in the inventory list. Most free accounting applications we reviewed don't include this kind of feature.Ī major problem in the A/P module is that the PO function operates differently from what we usually see in accounting software programs. You can also enter partial payments for bills, which is great for free software. POs can be converted into bills afterward. For our case study, we opted not to complete supplier information for expediency. If you completely set up supplier information, entering the supplier's name will populate the vendor address and shipping address automatically. Once you're done, you can start making a PO as seen in the image above. Go to the Sales tab and click “Add New Item” under Invoice Items in the left navigation bar. Before you create a PO, you need to set up your inventory list first.

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