1220 airport access rd, traverse city, mi 49686

Regardless of the customer service aspect of asking a customer to create an error report for their own invoice, this is not enough time to do so. Furthermore, the invoices are issued one or two days before the account is charged. Of course, when I have done this, the reports are addressed at their discretion, and very few overcharges have been resolved. If all that wasn't enough, I was told via email that I would need to create an error report for each invoice and send that EFS to fix, despite it being charged to my account anyway. There have also been three separate, documented instances of orders sitting in processing for a week or more, then magically shipping out with no explanation when I say something. There are now two mystery $50 charges yet to be resolved.

This was not stated on the chart Linda told me to reference and I was never notified. Some of these invoices have been charged despite revoking authorization.įor example, there appears to be a new mystery $0.40 charge on every priority mail package. There have been hundreds of overcharges on all our invoices that have yet to be resolved. Their response to these concerns were rude and dismissive. This caused us to lose thousands on our fall orders. We were not told of the 4 week delay from them receiving our items to actually shipping them out. I brought on EFS to relieve headaches, unfortunately they have created more than I had before. Overcharges and incorrect billing, lack of/hostile communication, favoritism/unexplained delays in shipping times, dishonest terms

1220 airport access rd, traverse city, mi 49686